Refund Policy

1. General Principle

D&L Project56 EOOD provides custom digital services. Due to the bespoke nature of our work, our refund policy is designed to be clear and fair to both parties.

2. No Refund Once Work Has Commenced

2.1 Payments are non-refundable once work has commenced.

2.2 Work is considered commenced upon receipt of both full payment and client materials.

2.3 The client expressly agrees that performance of the service begins before the expiry of any statutory withdrawal period and therefore waives any applicable right of withdrawal once work has commenced.

2.4 If substantial work has already been completed prior to cancellation, D&L Project56 EOOD reserves the right to retain payment proportional to the work performed.

3. Cancellation Before Work Commences

3.1 If the client cancels their order after payment but before submitting any materials, a refund may be issued minus any administrative and processing costs incurred by D&L Project56 EOOD.

3.2 Cancellation requests must be submitted in writing to bookings@dlproject56.com.

3.3 Refund requests will be reviewed and responded to within 5 business days.

4. Failure to Deliver

4.1 If D&L Project56 EOOD is unable to deliver the agreed service within 14 additional calendar days after written notice from the client, a full refund will be issued.

4.2 Force majeure events as described in our Terms and Conditions do not constitute failure to deliver and do not entitle the client to a refund.

5. Annual Renewal

5.1 Annual renewal payments of €70 are non-refundable once renewal has been processed and the domain and hosting period has been extended.

5.2 If the client chooses not to renew, they must notify us in writing before the renewal date. No refund will be issued for renewal payments already processed.

6. Payment Processing Fees

6.1 Any bank charges, currency conversion costs or payment platform fees are non-refundable under any circumstances.

6.2 In the event of an approved refund, only the net amount received by D&L Project56 EOOD will be returned.

7. Disputes

7.1 In the event of a dispute, we encourage the client to contact us directly at bookings@dlproject56.com before initiating any formal proceedings.

7.2 We are committed to resolving disputes fairly and promptly.

7.3 Unjustified chargebacks or payment disputes initiated without prior written communication may result in permanent service suspension and recovery of associated administrative costs.

8. Contact

D&L Project56 EOOD · Sofia, Bulgaria, EU
EIK: 208418815 · VAT: BG208418815
bookings@dlproject56.com